Industrial Marketers Planning for 2022 – Part 1

Many industrial marketers are deep into planning for 2022. If you haven’t started yet, now is the time, and we’ve got resources to help you.

By beginning your planning process now, you can gather evidence to justify your expected expenditures, receive executive endorsement for your budget, and be ready to launch when the calendar changes. Companies getting an early start on their marketing plan can get a jump on competitors and be better positioned to win business going into the new year.

This two-part series (Part 2 is coming in December) will help you create an effective marketing plan for 2022 that will fit your budget and capabilities, align your market and customer trends, and help achieve your marketing goals.

Part 1 focuses on evaluating your current program and understanding the industrial marketing trends that will affect your strategy for 2022. Part 2 will offer tips to help you develop the optimal marketing plan.

Assess the performance of your current plan

How are your current marketing programs performing? The complimentary GlobalSpec “2022 Industrial Marketing Planning Kit” offers a number of tools to help you measure the performance of your marketing. The kit includes a chart to plot the engagement and branding capabilities of your current programs and to identify gaps, a grid to compare the quality of your leads to your ideal customer profile, and a matrix to help you analyze the effectiveness of your expenditures across various media channels.

Access your complimentary copy of the “2022 Industrial Marketing Planning Kit” here.

The foundation of any performance assessment of your current marketing is the ability to measure marketing results. Measurability is just one of many reasons why industrial marketers are increasing their use of digital media, along with the engineering audience’s preference to seek information through digital channels.

Digital marketing programs offer the inherent advantage of measurement through page views, clicks, downloads, shares, conversions, and other trackable metrics. If your current channel mix is not mostly digital, then you should consider allocating more budget towards online in 2022.

Account for all channels

Keep in mind when evaluating current programs that your customers typically have multiple interactions with your company and content before they make a final purchasing decision. They might meet you at a trade show, visit your website, click on an e-newsletter advertisement, watch a video, and attend a webinar all as part of their buying journey.

Each of these marketing touches contributes to the eventual sale—not just the first action they took to connect with you or last action they took before making a purchase decision. Be sure to track all of these activities to properly evaluate marketing performance.

Five trends that can influence your plan

Before you begin to plan 2022 marketing programs and choose channels, you should familiarize yourself with industrial marketing trends that will influence your decisions. These include:

  1. Digital assets dominate, and the events of 2020-21 have created an even greater reliance on it. Our recommendation to you: go all in on digital. According to McKinsey & Company, more than 70 percent of B2B buyers and decision makers prefer digital or remote interactions with vendors. In 2022, make sure your website is easy to navigate and packed with fresh content, your webinars are engaging, your display ads capture attention (try adding video snippets), and your emails are targeted and compelling.
  2. Around half of all content on the web is consumed through mobile devices. Having a responsive website that renders content in an easy-to-consume format on mobile devices is no longer a luxury item for marketers. It is a requirement. According to the website management company SWEOR, it takes less than a second for users to form an opinion about your website that determines whether they like your site or not, whether they’ll stay or leave. The company also reported nearly 8 in 10 customers would stop engaging with content that doesn’t display well on their device.
  3. Industry research firm Demand Gen Report found that B2B buyers rely more than ever on content to educate themselves. Expect this trend to continue. Top content formats B2B buyers have engaged with during their buying experience include video, white papers, blogs, webinars, case studies, and research reports. But in the early stages of purchasing research, buyers rely more on shorter, quick-hitting content types. Specifically mentioned were listicles, infographics, blogs, and video. Make sure these shorter, visual content types are part of your content portfolio.
  4. If you’re not already using marketing automation, do your homework for 2022. Marketing automation can improve lead scoring, personalization, targeting, segmentation, campaign management, and tracking of metrics. That’s a significant list of benefits. You can save time and staff resources using marketing automation, and you don’t have to break your budget to get started. There are a range of low-cost marketing automation solutions on the market, for small companies and large, and most of them are easy to learn and get up and running.
  • Manufacturing marketers use multiple digital channels to connect with their target audience and generate engagement opportunities. The channels need to work together as part of an integrated, holistic approach to marketing. One recommendation we can make is to consult with one of GlobalSpec Media Solutions’ marketing experts. We can help you design a multichannel marketing program for 2022 to reach the right audience at every point in the buy cycle including newsletter advertising, display ads, searchable catalogs, and more. Contact us today.

Study your company’s 2022 business plan

If your company is planning to introduce new products, expand to new markets or customer segments, or launch other strategic initiatives in 2022, you will need to build your marketing plan and create content to account for these initiatives.

Meet with executives to learn about the timing of new plans. You should also meet with sales leaders to understand revenue growth objectives. This will not only give you information you need to create your marketing plan, it will demonstrate that you are proactive about developing a plan that supports your company’s goals and objectives.

2022 Industrial Marketing Planning Kit

GlobalSpec created the 2022 Industrial Marketing Planning Kit to help you develop an effective marketing plan that targets your audience of engineering and technical professionals. Add this valuable resource to your 2022 planning efforts today. Click here to download.

Marketing Strategy Marketing Trends Marketing, General Product Marketing

Three Ways to Make Your Webinar Content Rise Above the Competition

Engineers have always found value in webinars as a way to learn and engage with suppliers. The value of webinars has only increased since the start of the pandemic, but even as in-person events begin to return, webinars have maintained their position of strength.

Webinars are one of the top ways engineers maintain and advance their professional skills, and 83 percent of engineers state that webinars are valuable when researching information to make a product or services purchase decision (GlobalSpec State of the Union: Webinars in the Industrial Space).

Of course, all suppliers and manufacturers know that webinars are valuable to their audience. Most are hosting webinars for their target audience. Therefore, you have intense competition to get your audience’s attention and deliver value to engineers. The key to rising above is having compelling content.

1. Show Don’t Sell

There’s an old adage for writers that says “Show don’t tell.” Apply this saying to webinars for engineers and it becomes “Show don’t sell.” Engineers hate being sold to and they can sniff out a sales pitch like a hunting dog sniffs out prey.

Sure, engineers know you’re not hosting webinars just to pass the time and that your ultimate goal is to gain customers, but don’t insult your audience by selling hard. A reasonable guideline might be 80 percent educational content, 20 percent your promotional message.

What do you need to do instead of selling? Offer relevant, educational information that engineers value. Show them how to do something, how another company achieves success, a new approach to solving a pressing problem, or what’s new or cutting edge in your industry. 

According to webinar hosting company BrightTALK, winning content types for webinars include best practices, case studies, and industry trends and predictions. What best practice can you educate your audience on? What solution case study in your library is compelling? What does your company uniquely know or offer in your industry that engineers will find valuable? These are areas to focus your webinars on.

2. Give Engineers What They Want

You may not realize you have easy access to a trove of webinar content ideas that are exactly what engineers are asking for.

Technical questions that come into your customer support team or pop up on discussion forums can be excellent sources for webinar content. Your sales team fields all kinds of questions from prospects that can be shaped into educational webinar content. Posts and comments on your social media channels reveal what engineers are thinking about and can help spark fresh webinar ideas.

In addition, some of your popular marketing content can be repurposed into a webinar, such as a how-to guide, best practices article, or an industry trends white paper. Your best case study might fit nicely into a problem-solution webinar that will resonate with other engineers.

3. Vary Your Content Type

In the early days, webinars consisted of static slides and talk. These days, technology advances and near-universal broadband availability enables a great variety in webinar content.

Live Q&A with your audience adds interactivity. Chat boxes allow your audience to interact with each other and the webinar hosts. Live polls let you find out valuable information from your audience about their needs, preferences, and tendencies. Including video clips grabs attention and adds visual interest.

These different content types increase the production value of your webinar and can help keep your audience engaged. While it’s true that live interactions aren’t possible for webinars you archive for on-demand viewing after the event, content like poll results, video clips, and the audio transcript of questions and answers can still be included.

Would you like to know more about the state of webinars and discover other best practices for webinar hosting and production? Download our new report: GlobalSpec State of the Union: Webinars in the Industrial Space

Content Marketing Digital Media Marketing Strategy Webinars

Quick Checklist for a Product Launch

One of the most important and stressful responsibilities for a marketing team is supporting a new product launch. Everyone is excited about the upcoming product. Your colleagues and managers are hoping for a big impact. The whole company is looking at their marketing to create a buzz at launch time.

Obviously, the worst possible thing would be to send a product off into the market and hear nothing but crickets in return. The old adage that if you build it they will come is just not true. If you build it, you’ve got to promote it. You’ve got to construct that launch pad by beginning your marketing push early, months ahead of time.

Follow this checklist to give your new product the exciting launch it deserves.

Assemble the team

When we talk about team, we mean everyone you need to interact with in order to successfully launch the product. The list can be long: engineers, developers, subject matter experts, product managers, sales team, customer service, and even customers themselves. Most of them will only play a peripheral role in the product launch, but you must line up your resources and know who to go to for everything you need.

Clarify product positioning

With clear and specific product positioning, all other messaging flows. That means having a detailed positioning statement that describes the target audience, the problem they face, and how your product helps solve that problem. This statement can help guide your team to success.

Especially with the initial launch, you might want to keep the target audience narrow. If not, you should have a positioning statement for each audience segment you plan to market to. If you’re trying to be everything to everybody so as not to miss a single potential customer, you can end up appearing watered down and your messaging becomes vague and uncompelling. Keep the presentation specific to reach the respective customer base.

Write (and keep writing) an FAQ

An FAQ answers all potential questions customers might have about the new product: launch dates, key features and benefits, upgrade and support policies, and more. This is a living document that you can update and revise as you go.

You may need two or even three slightly different FAQs: for customers, channel partners/distributors, and internal. Adding multiple FAQs – or even just more sections to a single FAQ page – can help ensure that your customer has a thorough understanding of what you have to offer.

Solicit endorsements

If your product has a beta program you should arrange to get endorsements and testimonials from early customers. It’s best if you can bake this right into the beta program. You’ll need these quotes to produce press releases and other marketing content.

Tease your audience

Announcement comes prior to the actual launch date. Start putting messages on your website or in your emails letting your audience know that a new product is coming. Create a dedicated page on your site where interested visitors can request more information about the new product. Make sure there is enough detail so you can reach your target audience, but not so much that they have no reason to check back later. Getting all the information at once can potentially overwhelm the customer. Anticipation is a very effective way to create buzz for a product.

Create content

You’ll support the product launch with a variety of content for your defined audiences. Make a list of all content you will use—articles, white papers, data sheets, webinars, videos, blog, and social media posts—determine how each will be used and begin the process of content creation. Create a plan for when to release each piece of content. Do you want to stagger the release of your content? Do you want to put everything out there at once? Decisions like this can create a streamlined campaign.

Meet the press

Prepare a press release announcing your new product and distribute it over the newswire and individually to any editors or reporters you have working relationships with. Ideally, the press release will contain quotes from beta customers as well as from leaders within your own company.

Determine special offers

Working with product managers and your sales team, you can develop any special offers or incentives around purchasing the new product. If you do decide on special offers, work these into your campaign materials. These generally take time to settle on since they involve number crunching and analytics to determine viable offers and pricing discounts.

Create campaigns

Putting together integrated, multi-channel, goal-specific campaigns will be the bulk of your work. This large effort requires careful coordination, the ability to tap various creative and content resources, audience analysis, working with media partners, budgeting, and more. This effort results in less stress for your team overall. A well-planned campaign ensures consistent content across the board.

You might be planning a multi-touch email campaign to your own list and a newsletter/banner advertising campaign to reach a target audience in your industry. You might support those campaigns with content offers such as articles, webinars, or videos. You might create shareable content such as blog posts and social media posts. You need to have landing pages and contact forms tested and ready for action.

By the time the day comes that your company is ready to accept an order for a new product, your launch campaigns should already be out the door. It’s challenging to launch a new product, but if you plan ahead, you can avoid last-minute chaos and increase the likelihood of achieving launch goals.

Demand Generation Marketing Strategy Product Marketing Thought Leadership

Simplify ROI Measurement

Demonstrating Return on Investment (ROI) is challenging for many marketers. Executives are demanding more accountability from marketing: What, exactly, are we getting for all this money we spend on marketing?

At the same time, marketing is complex, the buying cycle is long, and prospects typically interact with your company and content multiple times through multiple channels before making a purchasing decision. That can make it hard to measure ROI.

There are times when simplifying your approach to ROI can be helpful. You may not be able to measure everything, and some uncertainty may remain, but taking a simplified approach to ROI can still provide actionable insight and justify your marketing spend.

Start With Your Marketing Goals

Before you can start calculating ROI, you have to decide what to measure. The metrics available today to digital marketers are legion, since every click, view, open, forward, share, comment, and more can be captured.

How to choose which ones are important? Start with your marketing goals. The most common marketing goal for industrial marketers is lead generation, followed by brand awareness. But you might want to get more specific than that. To generate a single lead, a lot of touches—and therefore metrics—can be involved. Same with brand awareness: many metrics can contribute to its measurement.

Within lead generation, your goals could be to increase long-term leads for nurturing campaigns, or marketing qualified leads or sales-ready leads. Within brand awareness, a goal might be to increase subscribers or followers, or website traffic. You might have multiple goals. But if you’re new to ROI or struggling to get a handle on it, try focusing your efforts on one or two important marketing goals.

These Metrics Are Always Relevant

Whatever your marketing goals, certain metrics always make sense to track and are solid inputs for calculating ROI.

Website traffic—Your website is your company’s face to the market and your primary channel for attracting, educating, and converting potential prospects. Free Google Analytics is your source for the data.

New vs. returning visitors give a sense of how well you are reaching a new audience compared to keeping your current one. Other metrics within website traffic include page popularity, entrance pages, time on page, and exit pages.

If brand awareness is a goal, upward ticks in web traffic metrics are a good sign.

Conversions per activity—Getting visitors to your website is one thing, converting them is another and is essential to lead generation goals. Use forms completed on landing pages and content accessed to measure conversions.

Marketing qualified leads—You might generate a lot of leads, but how good are those leads? Many marketers using a scoring system to rank the quality of leads. What goes into the score is individual to each company, but common inputs include how closely a prospect resembles your current customers, the number of times they interact with your company, their industry/location, and their expressed buying timeframe. A marketing qualified lead can be tied to a specific campaign or come about as the result of a prospect interacting with multiple campaigns.

Engagement—This metric helps you understand how good your content is and how prospects respond to your marketing messages. Engagement is measured by clicks, shares, comments, likes, forward, mentions, and other purposeful activities on the part of your prospect. It can help you measure ROI on branding efforts as well as the value of your content.

Cost per lead—Most prospects who become leads will have multiple interactions with your company, so it can be challenging to attribute a single program and its associated costs to any given lead. What you can do is take your total marketing program costs, divide by the number of leads and get an overall cost per lead. But if you want to drill down to see which programs and efforts contribute most to lead generation, we recommend marketing automation.

Marketing Automation Makes Measurement Easier

With multiple marketing channels, so much content, and often a long sales process, it can be challenging to determine what influenced the lead’s desire to buy.

Marketing automation makes this process much easier. It allows you to track prospect activity across different channels and programs. You can also nurture leads with scheduled marketing touches and content throughout their buying journey.

You will be able to see all of the ways a prospect has interacted with your company, content, channels, and programs. You can get answers to the questions of what content they downloaded, what pages they visited, what social media they interacted with. You won’t run the risk of attributing a lead or a sale to only one program if several programs contributed to the outcome—which is a common occurrence.

There are free and low-cost marketing automation solutions on the market today. If you want to simplify ROI, take advantage of the technology and tools out there to help you.

Marketing Measurement Marketing ROI Marketing, General

Ten Tips to Increase Clicks in Your Marketing Emails

Earning a click-thru on a marketing email is a badge of honor. It ranks higher than an email open and is a measure of an engineer’s engagement with your content and your skills as a marketer.

With upcoming changes Apple will be implementing to protect user privacy (see companion article), clicks will take on even more significance as an email marketing metric. Here are ten tips for increasing click-thru rates on marketing emails.

1. Place buttons “above the fold”

“Above the fold” is a newspaper term referring to the top half of the paper. In an email, it refers to the area a user can see without having to scroll. Make sure the first appearance of your call-to-action (CTA) button is visible without scrolling, making it possible for a quick decision to click.

2. Use both buttons and text for links

Buttons in bright colors are attention-grabbing and might attract clicks, but text links within copy are just as important for users who block images or like to read the copy. Sprinkle both buttons and text links in strategic places throughout the email.

3. Use action verbs on buttons and text links

Make it easy for your email recipient to understand what to do and what they will get if they click. Action verbs get the job done. Words like Download, Read, Register, Watch, Get, Listen, Calculate, Compare and other action verbs are perfect for enticing clicks.

4. Offer different types of content

Notice some of the action verbs in the tip above: read, watch, listen. Each of these words promises a different type of content. Many engineers prefer to read the content. A growing percentage are watching videos. Podcasts offer another option for delivering content. Not every email has to contain all content types, but try out different formats and track your metrics to see what is popular.

5. Main offer, secondary offer

Each email should have one specific purpose with a CTA you are using to entice your audience to click. This main offer should be front and center to command the attention of your audience. However, it is also effective to add secondary content and click opportunities to your email. An engineer who does not find your main offer attractive might notice and click on a secondary offer.

6. Create a sense of urgency

Offers that are good for only a limited time or limited to a certain number of people such as event registrations that are closing soon or even “breaking news” are all ways to instill a sense of urgency in your audience and possibly increase clicks. However, do not deceptively use this tactic. If a discount on an event registration always applies, do not say it expires in two days.

7. Use responsive email templates

More than half of all emails are opened and read on mobile devices. For this reason, you need responsive email templates that render the content in an easy-to-read format on any device, whether the recipient is using a desktop, tablet or phone. An email that is too small to read on a cellphone or requires horizontal scrolling will likely be ignored. You will not get many clicks that way.

8. Use A/B testing

A/B testing is simple: divide your list (or a part of your list) in two and test two different versions of an email to see which one gets more clicks. Create your first email, then change only one aspect of it to create a second version. It might be your button placement, offer, headline, or another variable. You should only test one thing at a time in order to understand the results from that one change. If you have multiple changes you’d like to test, then you can perform more than one A/B test.

9. Segment and personalize

If you only have one product, one message, and one customer type, then you can ignore this tip and send everyone the same email. But it is more likely you have different types of customers who have different interests. The more you can segment your list and personalize content for them (even ‘Dear Dave’ is helpful personalization), the more likely you are to get clicks.

10. Be relevant

We would not be the Maven if we did not harp on relevancy. This is the most important tip of them all. The more you are tuned into your customers’ wants and needs—and address them with targeted content in your marketing emails—the more they will pay attention and the more clicks you can earn.

Content Marketing Digital Media E-Mail Marketing Marketing Measurement Marketing Strategy Marketing, General

Will Apple’s Privacy Changes Hurt Email Marketing?

Source: primestockphotograpy – stock.adobe.com

Apple’s recent announcement about protecting users’ privacy has marketers wondering about the implications for their email marketing efforts. Some pundits are declaring the end of email marketing, while others are mostly shrugging off Apple’s maneuvers.

Nothing is scheduled to take effect until September when a new version of the Apple operating system rolls out, and a lot can happen between now and then, but marketers will need to pay attention and likely make some adjustments to their email marketing tactics.

Apple’s new Mail Privacy Protection applies specifically to the native Mail app on iPhones and iPads, and the desktop email application.

According to the Apple press release, “In the Mail app, Mail Privacy Protection stops senders from using invisible pixels to collect information about the user. The new feature helps users prevent senders from knowing when they open an email, and masks their IP address so it can’t be linked to other online activity or used to determine their location.”

There will be other changes as well, but these are the most significant for industrial marketers:

Email open metrics

You will no longer be able to track email opens from those using the Apple mail app. Apple will also block forward tracking. If your subscriber forwards an email to another email address, you will not receive any tracking information on the forward.

Masking IP address

Apple will mask a user’s IP address, which will prevent marketers from tracking a user’s location or other online activity. This means less insight into your subscribers’ behavior and tendencies.

Dynamic content and device information

Apple will block dynamic content, such as live poll updates, carousels, and hamburger menus, forcing the user to actively download this content. In addition, marketers will no longer be able to discover what type of device is reading the email, which will impact email design decisions.

How industrial marketers should respond

Marketers should start preparing now for the upcoming changes Apple is implementing. One important measure is to look back at your analytics over the last six months to a year and identify trends.

Email opens have long been a metric tracked by industrial marketers to measure engagement. Your history of email opens documents how you’ve been trending in this area. Now you can expect a change, depending on what percent of your subscribers use the Apple email app. Your email open metrics are bound to increase, which will be inaccurate because with the Apple changes the open will be recorded as soon as you send the email.

Open rates can often be equated to the strength of the sender and subject line. They are not, however, the best measure of engagement. Nor is this the first time that marketers have fretted over open rates. Remember when email preview panes first became a thing? Subscribers could read some or all of the email content without actually recording an open of the email.

Most important: be relevant

The more important engagement metric is a click-thru on email content. A click-thru shows how interested your subscriber is in what you have to say and what you have to offer. The key takeaway is: make your content relevant to your audience. Click-thrus and subsequent conversions are the most powerful measurements of how relevant your content is and how well you engage your audience.

You may also need to pay more attention to other engagement metrics beyond email to get a better perspective on your audience. These include website visits, social media activity, orders, and account activity.

Another way to gain valuable information and increase engagement opportunities is to ask subscribers to update their preferences. Typically, you might ask what type of content subscribers are interested in receiving and how often. You can also add questions about whether they prefer dynamic content and what type of device they prefer to use.

Getting around masked IP addresses and the blocking of live content are more complex issues, although fewer marketers will need to contend with them. If you send live content and use IP addresses to track online behavior or location, you will likely need to get design and technical experts involved to work on solutions.

Ultimately, the impact of Apple’s privacy changes on email marketing remains to be recognized. It will likely be neither doomsday nor a non-event and instead fall somewhere in between. The Maven will continue tracking the situation and keep you updated as the new Apple OS rollout gets closer.

Digital Media E-Mail Marketing Marketing Measurement Marketing Trends Marketing, General
Seven Ways Content Can Make You More Competitive

Seven Ways Content Can Make You More Competitive

Seven Ways Content Can Make You More Competitive

The rise of the digital era has in many ways increased competition in the industrial sector and leveled the playing field between small and large companies. Smaller companies with a robust online presence have more opportunities than ever to attract an engineering audience, while larger companies can defend their brand and market positions.

But one way for a company of any size to rise above its competitors is to use content to its advantage. Here are seven ways content can give your marketing efforts a lift.

1. Educate, Don’t Sell

When it comes to producing content, consider the Golden Rule: treat others as you wish to be treated. In other words, you don’t want the hard sell, and neither do engineers. What they want is educational information: facts, statistics, information, objectivity. They want to learn how to do their jobs better, not get pressured into buying something they may or may not need to complete a project.

The more you make your content educational, the more helpful you are to your audience, and the more likely they will turn your way.

2. Right Content, Right Channels

Engineers use a variety of content types and access that content through several different preferred channels. According to the 2021 State of Marketing to Engineers research report, datasheets, case studies, white papers, and product demo videos top the list as the most valuable content types engineers use.

To maintain and advance their professional skills, engineers gravitate toward content such as online training courses, webinars, and white papers, as reported in the 2021 Pulse of Engineering.

With many tradeshows and in-person events canceled over the past year due to the pandemic, the most popular channels for accessing information are supplier/vendor websites, online trade publications, publication email/e-newsletters, and vendor email/e-newsletters.

Make these content types and channels part of your marketing mix and you might be able to separate your company from the pack.

3. Fill the Knowledge Gap with Content

The Pulse of Engineering report also found that a major concern for industrial companies is the knowledge and expertise that is lost when employees leave the company. Many do not have formal processes for preserving and passing on domain knowledge. Savvy suppliers and vendors can help fill the knowledge gap and become important allies to their customers by providing valuable content through online training courses, webinars, and white papers.

4. Use Gated Content to Build Your Database

Sometimes the best defense against the competition is a comprehensive database of customers and prospects. While some companies are hesitant to gate content behind forms in fear of turning away potential prospects, engineers are willing to fill out forms for highly technical content. White papers and CAD drawings are the most popular premium pieces of content. Video tutorials, webinars, and product configurators are also desired by technical buyers. Our research shows that engineers are most likely to fill out contact information forms for these valuable resources.

5. Produce Content for the Entire Buying Cycle

Research consistently shows engineers rely upon online content heavily during the buying process. Online content supports over 50 percent of the buyer’s journey, as reported in the 2021 State of Marketing to Engineers. Sixty-two percent of respondents complete more than half of the buying process online, and when looking at engineers age 45 and under, the online journey lengthens to over seventy percent.

Make sure you have plenty of content such as educational articles, white papers, videos, webinars, and technical documentation for the early phases of the engineer’s buy cycle when they are analyzing their needs and searching for potential suppliers and products. Content such as ROI calculators, case studies, and warranty policies can help close the deal later in the buying cycle.

6. Keep Producing Content

Content isn’t something you pay attention to only at the beginning of the year or to support specific events such as product launches. Content marketing is an ongoing process of producing, repurposing, posting, and tracking content. Your audience as well as search engines are both hungry for fresh, relevant technical content. You have to keep feeding the beast to rise above.

7. Stay on Message and Brand

Is your content consistent in its messaging as well as its look and feel? Even when you have a variety of content types, your company’s brand essence and key messaging points should come through on each piece. Consistency and continuity of content help engineers identify and remember you. Find the common threads that are important and stitch them into all of your content.

Content Marketing Marketing, General Multichannel Marketing
Lead Nurturing Tips for 2021

Lead Nurturing Tips for 2021

Few of the leads you generate are sales-ready at the first contact with your company. Prospects might be anywhere in their buying cycle when contact is made and they typically have questions and concerns they need to be answered before they are ready to place an order.

They might want to know more about your products, your brand, your support policies, your customers, and more. This educational journey takes time. It’s your job to keep your prospects interested, encourage them along their buying journey, and build meaningful relationships so they are more likely to choose your company when it comes time to do business. That’s lead nurturing in a nutshell.

The lead nurturing process can be long—research shows it takes anywhere from six to 13 touches to deliver a qualified lead to sales. Lead nurturing can also be fruitful—studies show that 70 percent of business comes from long-term leads, those that aren’t ready to buy when you first connect with them.

In addition, the disruption of the past year due to the coronavirus pandemic has placed increasing emphasis on the importance of lead nurturing. Leads you might have thought were close to buying have now gone cold. Budgets have been slashed. Projects were delayed or canceled.

But things are picking up again, and engineers are on the prowl for components, products, and services to help them complete their projects. It’s time to hone your lead nurturing efforts. Focus on these core functions:

  • Using a lead nurturing system
  • Segmenting your database
  • Planning email “drip” campaigns
  • Handing off to the sales team
  • Tracking and learning

Using a Lead Nurturing System

Many industrial companies are adopting marketing automation to help manage lead nurturing and other marketing efforts. Marketing automation allows you to capture prospect engagement across all digital channels and can help you score leads, create landing pages, track prospect actions, trigger automatic emails, report on the effectiveness of various content, produce analytics, and much more.

Some companies are embracing specific email-based lead nurturing platforms such as GlobalSpec Catalyst. Whatever system you choose, the three core capabilities you must-have for lead nurturing are the ability to segment your audience, create and send campaigns, and report results.

Segmenting Your Database

If all of your prospects are similar and interested in the same products, you don’t need to segment your database. However, many companies will have a variety of prospect types interested in different products and services. In this case, you will need to segment your database to craft different lead nurturing campaigns to meet the needs of different audiences.

Common segments include area of interest, phase of buy cycle, market, geography/territory, among others. Another important segment leads that have had no contact with your company for an extended period. You might create a segment of these cold leads to re-engage with them.

Planning Email “Drip” Campaigns

There are tons of ways to connect with your audience, but email is the most effective channel for nurturing the engineering audience. Nourishing takes place through what is called email “drip” campaigns—meaning at regular intervals, you show up in their inbox. For example, your campaign could touch prospects once a week for three months followed by once a month for six months. You decide based on your segments and your prospects’ needs.

What do you send to an engineer’s inbox? According to the “2021 Pulse of Engineering” report, engineers seeking technical documentation, product specifications, and data sheets to help complete their projects. You should also sprinkle in the type of high-level messaging that increases their confidence in your company. For example, many engineers are confronting supply chain issues for parts they need. Can you assure them of availability and delivery? Can you highlight the strengths and stability of your company? Can you demonstrate a high level of support?

Other useful content includes white papers, webinars, infographics, case studies, and articles. During the nurturing process, keep the content educational rather than sales-oriented. Engineers hate to be sold to; they want to learn and discover.

Handing Off to the Sales Team

The definition of a sales-ready lead should be determined jointly between marketing and the sales team. Lead nurturing only works if sales and marketing organizations are working from the same playbook.

Often a lead reaches sales-ready status when it achieves a score based on a scale you develop that awards points for specific prospect behaviors. For example, a prospect that clicks on every offer is a five and likely sales-ready, while a prospect that only visited a web page remains a one.

Tracking and Learning

Some of your emails and offers will perform better than others. Keep track of how the prospects in your campaign interact with your offers and content.

Get rid of nurturing emails and content that don’t perform well while building on content that is popular by creating similar offers. Continually refine your campaigns and you should see improved results.

Lead nurturing is an essential marketing tactic to increase sales-ready leads and potential sales. This is true at all times, especially during this period of market disruption due to the pandemic.

Lead Management Marketing Strategy Marketing, General

5 New Year’s Resolutions Worth Sticking To.

As marketing mavens, of course we can think of  more than five resolutions to stick to, but let’s be realistic. Change is tough.

#1 Spend less time planning and more time reviewing. Often, we get so wrapped up in what we need to do that we forget to understand the results of what we’ve already done.

#2 Synergize to optimize. Go out to lunch with your sales team on a regular basis. Stay fresh with what’s really being said out there.

#3 Make some mistakes. Get your hands dirty with testing new ideas. 

#4 Avoid repeating them. This will take some true reflection, but growth is the point.

#5 Wear the right shoes. Make sure that they look an awful lot like the pair your prospects and clients are wearing this year.

Share your resolutions with us. We need to go shoe shopping…..

Industrial Marketing and Sales Marketing, General