Your Customers are Characters in a Good Story Reply

You know how the characters in a good novel or movie seem so real? They’re not, of course. They’re fictional representations, but because they’re developed so fully, we think of them as real people. It’s the same when you create buyer personas—also referred to as customer profiles—which are fictional representations of the customers you want to find.

A well-drawn buyer persona of your ideal customers can seem so real you might think this imaginary person is about to give you a purchase order. That might be wishful thinking, but if you use buyer personas in your marketing efforts, you should be able to attract real and valuable customers.

Industrial marketers use buyer personas to develop targeted campaigns and content for different customer types, craft relevant and compelling messaging, and help unite sales, marketing, and service teams by sharing a greater understanding of customers. When the buyer personas you create truly reflect your customers’ wants and needs, they can even help guide product development efforts.

Source material for buyer personas
You need raw material to develop and shape your buyer personas. Where do you find it? Usually from a combination of the following sources:

• Anecdotal experience from your sales team or other institutional knowledge regarding the goals and needs of your customers
• Customer surveys or one-to-one customer interviews
• Analytics such as online behavior of your customers or tracking website visitors
• Content from existing case studies
• Purchased demographic and product sourcing data
• Industry research; for example, the IHS Engineering360 research report “Pulse of the Engineer” reports on the values, needs, and challenges of today’s engineers

What information to include
Buyer personas don’t need to be complex or long—a list of bullet points under appropriate headings should work well. Include only information that can help you target your marketing efforts or messages. If you have only one type of customer, you need only one buyer persona. If you have many types of customers, or if many people are involved in the purchase decision for your products (such as recommenders, influencers, users, and purchasing agents), you should develop a buyer persona for each type.

Here is the typical information you might include in a buyer persona:

• Professional profile. The profile includes the title or functional responsibility of your target buyer. Identify whether you are trying to reach an engineer (design, process, production), a department head or a team lead, a senior manager, and so on. What are their professional duties and areas of responsibility? Are they influencers, recommenders, or decision makers in the buying process?
• Challenges. What problem is your customer attempting to solve? How is this problem negatively impacting them? What are the consequences of not solving it? This goes back to the old adage of “what keeps your customers awake at night?” Different types of buyers are solving different problems. For example, a buyer with a financial perspective is trying to solve the ROI problem. A buyer that is the end user of your product wants to know that your product will perform as needed.
• Goals. What benefits or goals do your customers hope to achieve with the sought-after product/solution? In other words, what will help them to sleep better?
• Obstacles/Objections. Marketers sometimes overlook this, but knowing how to overcome potential customer objections is critical to creating effective messaging. What might prevent your customer from buying your product/solution? For example: financial constraints, strong competitive offerings, lack of confidence in your solution or perceived weaknesses, support or warranty issues.
• Value proposition. Describe the solution you are offering and how it addresses the challenges, meets the goals, and overcomes the obstacles/objections of your profiled customer.

Use a buyer persona template
In order to maintain consistency in your buyer personas, develop a template that you can fill in with the fields you need to collect. Each buyer persona will have the same fields, such as Customer Profile, Challenges, Objections, Solution.

Share buyer personas with your team and across teams, including sales, customer service, and product development. Help everyone get to know what makes your customers tick and what’s important to them. Buyer personas are also important tools for internal training efforts and when you bring on new team members.

Develop compelling marketing messages
Detailed buyer personas will help you develop stronger, more relevant, and more compelling marketing messages. You’ll better know how to match solution benefits to customer goals, needs, and challenges. You’ll also be able to more accurately position your products by focusing on what’s most important to your customers.

Developing buyer personas shouldn’t require excessive time and resources on your part, yet the payoff can be significant. Revisit the buyer personas when your company launches new products, enters new markets, or undergoes organizational changes such as mergers or acquisitions that could change your customer profile or mix.

New Research: Despite Increased Pressures, Engineers are Performing Well Reply

The second annual IHS Engineering360 Pulse of Engineering survey reveals a work environment where the pace of engineering is accelerating and designs are becoming more complex, while at the same time design cycles are shrinking and time-to-market pressures are increasing.

It’s a testament to their talent and grit that engineers are up to the challenge. Consider some of the other findings of the survey:

• 59% of engineers are required to do more with less
• 69% of engineers are working on three or more projects simultaneously
• 54% said the number of competitors is growing
• 70% reported shortages of resources and specialized knowledge at their companies
• 63% are facing budget constraints and 71% time constraints

Despite these pressures, engineers are performing well at their jobs. For example, 56% said they frequently or always meet launch dates, 80% meet product quality standards, and 76% meet customer satisfaction goals. On the more sobering side, 49% said the pressure to cut costs and meet deadlines are putting product quality/rework at risk.

Knowledge drain offers suppliers an opportunity
The research showed that a significant percentage of the engineering workforce is aging or on the move. Thirty percent of respondents said they could retire in the next five years, and only 40% said they were very likely to be with their current employer five years from now. In many cases, when these employees leave—either through retirement or job change—institutional knowledge goes with them.

Forty percent said their companies lose specialized knowledge and expertise faster than they gain it. And only 40% of companies have formal practices in place to identify senior-level and specialized experts to train, transfer, mentor, manage, or retain their knowledge among others in the organization.

Knowledge drain may be one of the reasons why 43% stated that design involvement from external partners, vendors, and customers has increased. Industrial marketers have a great opportunity to step in and help fill the knowledge void as well as build customer satisfaction and loyalty by producing trusted, reliable technical content, along with professional development and training courses that help engineers do their jobs more effectively. Your customers will turn to you for authoritative knowledge and you will become an essential resource to these companies.

Environmental sustainability is a focus area
Another trend revealed in the survey is the importance of environmental sustainability. The majority of respondents said designing/developing environmentally sustainable products was important to their companies. Fifty-six percent reported that environmental/sustainability pressures on products/designs have increased over the past two years. In addition, the majority of engineers said that the number of environmental/sustainability regulations, regulatory complexity, and frequency of regulatory changes have all increased.

If your products are energy efficient, help reduce energy consumption, or are made from safe or recyclable materials, make sure you get that message out to your target audience. The same is true with messaging around other trends reported in the survey, such as engineers being asked to do more with fewer resources while having to meet aggressive launch dates.

Take advantage of these trends in your marketing. How can your products reduce time to market for engineers? Improve productivity? Save time and resources?

Engineers have a strong voice in purchasing decisions
Engineers play an important role in the industrial buy cycle and in making purchasing decisions. Sixty-eight percent said they recommend/specify products/vendors; 64% evaluate products/vendors. The top three attributes engineers look for when choosing a supplier/vendor are price, performance, and service/support. If you focus on those attributes, you’re in the game, no matter the size of your company. Only 20% said that a well-known brand/company was a top-three attribute in making purchasing decisions.

Get the research
For additional survey data, download an executive summary of the 2016 Pulse of Engineering research, which presents top survey results.  To obtain your complimentary copy of the complete research report, including recommendations to industrial marketers to help them better understand their target audience, strengthen relationships with customers, and position their products to align more closely with industry trends, contact your IHS Engineering360 Media Solutions account executive or email 

Tips for Creating Compelling Case Studies Reply

 Of all the types of marketing content your company creates on its own, customer case studies are the most trusted by B2B buyers (MarketingProfs). Seventy-seven percent of B2B marketers use case studies as part of their content marketing efforts (Content Marketing Institute). Buyers rely on case studies in both the awareness and evaluation stages of their buy cycle.

The effectiveness of case studies comes from having your customer providing testimony that a product or service of yours delivers promised results. The third-party voice is a powerful one. You can use case studies not only to draw attention to a product, solution, service or even your company overall, but also to a specific customer type, such as one that has left for a competitor and then come back to you.

Are customer case studies part of your content marketing portfolio? They should be. Follow these tips to create compelling, effective case studies that will help potential customers decide in your favor when it’s time to make a purchase.

Adhere to a standard structure and format
Case studies fit neatly into a pre-defined structure, much like a three-act movie: beginning, middle and end. With case studies, the beginning presents the customer challenge, the middle talks about why the customer chose your solution and describes the solution, and the end is the payoff where you document the business results achieved. This structure works, and there’s no reason to vary from it.

Format aspects to follow include writing a benefit-oriented headline, using customer logos or other graphics, keeping the case study to 400-500 words, and fitting it onto a front and back of a sheet of paper (if it’s printed or a pdf). It’s also helpful to include a brief executive summary at the top and a sidebar with bullet point highlights of the problem-solution-results. This will help busy readers who are only going to scan the piece.

Use the customer’s point of view
Case studies are most effective when told from the customer’s point of view, not your company’s. Remember that it’s their story, their voice, that you want to promote. The point of the case study is that someone else is speaking on your behalf—a customer that other potential buyers can relate to. The case study doesn’t have to be a first-person narrative, but it has to be the customer’s story.

Prepare for the interview
Since you know that you want to follow a problem-solution-results storyline, you can prepare your questions ahead of time to make sure you get the information you need. Many companies develop and use a standard case study questionnaire.

Send your questions to your customer ahead of time so they can think about their responses. Customers may need to gather information or data concerning business results. Also ask permission to record the interview, whether you are in-person or over the phone. You’ll be able to write a more accurate case study and there will be no chance of misquoting your customer.

Think beyond a single case study
When asking a customer if they are willing to participate in a case study, it’s a good idea to expand your thinking and ask for a greater level of participation, or at least get them or their public relations department to sign a release allowing you to use their story for additional marketing purposes.

You may want your customer to co-host a webinar with you, or appear on a panel discussion at an event, or be featured in a video or podcast. You can include a customer’s story in a blog post or pitch an article for publication featuring their story. These are all savvy ways to re-purpose a traditional case study, and to extend your reach—and that of your customer’s. Because it’s their story, your customers also gain the benefit of greater brand visibility and increased awareness.

Use case studies everywhere
In whatever form they are produced in, case studies are powerful and compelling content in your marketing efforts. Promote them in your emails or through banner advertising, publish them on your website, and print and hand them out at tradeshows. IHS Engineering360 clients can link to relevant customer case studies from their company profile pages.

A final tip: While many customers who have experienced measurable success using your products and services are happy to participate in case studies, they are still taking time and effort to help you meet your goals. Be sure to express your gratitude. A discount or other incentive will be especially appreciated, but even a nice coffee mug or a gift card can appropriately express your thanks.

Why Webinars Have an Important Role in Your Marketing Mix Reply

 Webinars provide strong demand generation opportunities, and the ability to build brand awareness, engage with your target audience, and establish thought leadership.

One of the key reasons why webinars are an effective marketing tactic is that your attending audience is motivated and interested. They are committing an hour or so of their busy day to listen to your message and interact with your presenters. That takes a lot more effort on their part than, for instance, scanning an email or reading a web page. Additionally, webinars require less time, effort, and especially cost to attend than an in-person event, which helps increase their popularity.

As in-person tradeshows continue to experience decline in this digital era, webinars have filled the void for interaction between technical professionals and vendors.

Seventy percent of technical professionals attended at least one webinar or online event in the past year, and 32% attended four or more (IHS Enginering360 “Digital Media Use in the Industrial Sector” survey).

Industrial marketers realize that webinars have an important role in their marketing mix. Thirty-six percent now use webinars as a marketing tactic, and 40% are increasing spending on webinars (IHS Engineering360 “Industrial Marketing Trends” survey).

A variety of webinar options
Webinars can require a lot of work to be successful – from choosing a topic; to creating the presentation and script; to promoting your event; to registering and reminding your audience; to having a platform to host the webinar; to following up with opportunities post-event; to archiving the event on your website for future on-demand viewing and lead generation.

Doing all of this on your own requires resources, technology, and expertise. You also must attract a targeted audience on your own. If you’ve successfully been producing and hosting webinars, and generating engagement opportunities, you deserve credit for a job well done. If you’re just getting started, don’t be intimidated by the work involved. There are other options available.

Whether or not you have experience with webinars, working with a media partner for webinar marketing offers a number of advantages:

• A broad, yet still targeted audience. The right media partner will have access to a motivated and targeted audience you may not be able to reach on your own, and will develop and manage a multi-channel marketing plan to target the specific audience you want to attract and to promote your webinar.

• Comprehensive project management. Partners offer easy registration capabilities, email reminders, post-webinar follow-ups, and other features to help increase registration, attendance, and audience satisfaction. They can also handle all the technical aspects of webinar production and delivery. These services free you up to focus on webinar content and integrating the event into your overall marketing mix.

• Additional webinar options. Media partners that have webinar expertise can offer you a broad array of options. For example, you may want to create and deliver the webinar presentation, and have your partner handle the audience and production aspects. This is the more traditional route. But forward-thinking media companies offer other options for industrial marketers. For instance, your company could sponsor and brand a pre-determined webinar comprised of a panel discussion with industry experts. This option is a great way to build credibility and thought leadership around key topics that are important to your company. Another option is a more hybrid approach, with your media partner providing experts to collaborate with you and co-present on a mutually agreed upon topic.

Webinars are expected to show increased growth in the industrial sector. The main reason: they are effective. And more and more industrial marketers are working with media partners to strengthen their webinars and increase the return on their investment. For more information on custom webinar services from IHS Engineering360 Media Solutions, click here.

Seven Steps to a Successful Lead Nurturing Campaign 2

 Studies show that 70% of new business can come from long-term leads, those prospects that are in the early stages of their buy cycles when they first engage with your company, but will be ready to make a purchase decision at some time in the future. Whether they decide to purchase from your company or from a competitor may come down to how well you nurture those leads throughout their buy cycle, which in the industrial sector can be long and complex and involve multiple decision makers.

Lead nurturing campaigns are designed to:

• Provide prospects with relevant information related to their area of interest
• Maintain their interest so they don’t abandon you for another supplier
• Keep in regular contact with prospects, always ready to meet their needs
• Give prospects appropriate offers to help them move forward toward a buying decision

Your lead nurturing campaign will be more successful in terms of converting more of your long term engagement opportunities to sales – and prospects to satisfied customers – if you follow these seven steps.

1. Set up your lead nurturing infrastructure
Before you can launch any campaign, you will need to set up an infrastructure to support the program. This includes assembling your team and assigning responsibility for the following tasks:

• Developing guidelines for how sales and marketing teams will work together, including at what point in the nurturing cycle you should hand leads off to sales
• Getting leads recorded into your system
• Scoring and segmenting leads so that you can determine what type of leads you have and what campaigns they belong in
• Responding to leads and tracking their behavior throughout the campaign

While some industrial companies might still be able to use a simple spreadsheet to manage campaigns and engagement opportunities, many are now deploying marketing automation software. There are a number of low-cost, cloud-based marketing automation tools that can help enable and streamline lead management processes.

2. Segment your engagement opportunities
If your company has only one product and one type of customer, you can skip this step. But most companies have an eclectic customer base with different areas of interest. In this case, you’ll want to segment your audience for your lead nurturing campaigns according to relevant criteria. It could be by product, status (based on lead scoring or position in the buy cycle, for example), geography, or other expressed interest.

When you segment your engagement opportunities, you can more closely target your campaign to their interests and needs, and in doing so, be more relevant and attractive to them.

3. Plan your content distribution
Once you have one or more defined groups for your lead nurturing campaign(s), plan targeted content to help move them closer to making a purchasing decision. For example, new leads might be most interested in educational content such as infographics, blog posts, articles, white papers, and webinars. Prospects that score a little higher would be looking for demos, product overviews, and technical specs. The next level might include buying guides, customer case studies, ROI calculators, and competitive differentiators.

You probably already have a lot of content created that you can use in your lead nurturing campaigns. Other pieces you may need to develop to round out your library.

4. Create calls to action
With every piece of content you send and touchpoint you create, include a call to action by giving your prospects something to do. It could be download a white paper, read an article, register for a demonstration or webinar, fill out a survey, or any other type of action. These calls to action will enable you to gain two valuable insights: 1) you can find out what type of content is working and what isn’t, and 2) you can track the digital behavior of your prospects.

5. Develop a campaign schedule
Lead nurturing campaigns take place over time, usually at scheduled intervals, through email, phone, postal mail, and other outreach mechanisms. You might touch your prospects once a week for six weeks, or once a month for six months. The schedule depends on your goals and the needs of your prospects. The key is to develop a schedule, determine the content you will send at each scheduled interval, and stick with your plan.

6. Create response rules
As you execute your campaign, watch for signs of progress in your prospects by examining their digital behavior. If they are ignoring all of your offers, they probably aren’t that interested, but if they click on everything you send and act on every offer, you may have a hot prospect on your hands who is ready to engage with your sales team.

Plan ahead of time and apply logic, rules, and perhaps even branching (if they do this, then that, otherwise something else) in order to optimize your campaign’s flow and effectiveness—and to get high-potential leads into the hands of sales reps at the right time.

7. Measure and improve
A lead nurturing campaign requires structure and discipline. It also provides a trove of valuable data based on your prospects’ behavior. Because you have established goals and defined campaign rules, you can track what works and what doesn’t. Get rid of offers and content that don’t perform well, while building on what’s most popular by creating similar offers. Continually refine your campaign and you should see improved results.

Five Best Practices for Infographics Reply

 Infographics are a popular and effective way for industrial marketers to communicate information. Why does everyone love infographics? Because the best ones provide fast, easy access to important information. Our brains require less effort to digest visual content than text, and visual content drives more traffic and engagement than plain text does.

Here’s an example of three infographics from IHS Engineering360: an Infographic 3 Pack. Each one summarizes a set of research data that was also used to produce a white paper and other content. See how much you can learn from a quick scan of the infographic?

But as with any other type of content, some infographics are better at getting the job done than others. Make sure you adhere to these best practices when using infographics as part of your content marketing efforts.

1. Tell a visual story
You can’t simply assemble a collection of data and statistics and call it an infographic. Your infographics should tell a visual story that has a main theme or objective. It should adhere to both a logical and a visual flow. To determine the story you want to tell, ask yourself the following questions:
• What am I trying to communicate?
• What are the main points of the story?
• What should my audience learn?
• What do I want my audience to feel, think or do? (include a call to action)

2. Choose a compelling topic
Like a white paper, webinar or other marketing content, infographics must be interesting and relevant to your audience. Timeliness is also a factor with infographics. What’s happening right now in your industry? What research, data and statistics support your story and are compelling to your audience?

Dig deep into your research to uncover data behind key trends you want to tell a story about. Be sure that you cite the data sources that you use. You can either integrate the citations where the data appears or use some kind of footnoting and put citations at the end.

3. Adhere to design principles
Because infographics are so visual in nature, it’s essential that you create a harmonious and pleasing design that is attractive to your audience. Follow these principles:
• Keep visual elements such as icons as simple as possible. Complex designs are distracting and hard to understand. They also might not render well in small sizes. The same goes for fonts. Use simple, clean typography. Try to stick to one or two fonts and a limited number of font sizes.
• Choose a complementary color palette and group related information by color. But don’t use too many colors. You don’t want the infographic to look like a circus.
• Use white space. If you clutter up the entire canvas with information, your audience will be overwhelmed and won’t know where to look next. White space helps segment information and create a visual flow that moves your story in the right direction.
• Use a vertical, not a horizontal, layout. Your audience can scroll down as needed to see information below the limits of the screen, but horizontal scrolling is difficult. A good rule of thumb is to make your infographic no wider than 600 pixels.
• Use brief blocks of text to support or explain visuals. The main story should be told through the graphic elements; consider text as secondary and keep it to a minimum.

4. Create your infographics
Not everyone is an artist. If you’re not a designer, you can take advantage of online tools that let you create visually powerful infographics from templates. Or reach out to your media partners that offer content marketing services – infographic development may also be on their list of product offerings. One benefit of relying on a media partner for assistance versus using online tools is that they can help you with both the design, as well as identifying and organizing the right data and content.

5. Market your infographics
Infographics are for sharing. Be sure to add social sharing buttons to your infographics, along with your logo and a call to action. In addition, promote your infographics as you would any other content as part of your integrated marketing program. Post them to your website, link to them from emails, use them to pitch articles to editors, and highlight them on your social media accounts.

Also think about ways you can use the content of infographics in other ways. The infographics examples mentioned above from IHS Engineering360 were created from research reports. Repurposing content can flow in the other direction as well. Can elements of your infographics be used as slides in a presentation? Or as the basis of an executive brief or article? Smart marketers are always finding ways to effectively repurpose content.

In Marketing, You Need to Push and Pull Reply

 There has been agreement in recent years about the need for industrial marketers to combine both push marketing and pull marketing strategies. In theory, the line between push marketing and pull marketing is clear, but in practice it is blurred, because successful marketers seamlessly weave the two strategies together.

Push marketing, also called outbound marketing, is casting a net to reach your audience. Examples of push marketing tactics include e-newsletters, direct mail, and print or online advertising. The marketer maintains control in terms of targeting the audience, owning the message and selecting the channel. A question related to push marketing is: “How many can I reach?”

Pull marketing, also called inbound marketing, is a way to draw in potential customers, making it easy for them to find and engage with you when they recognize and begin searching for a product or service similar to what your company offers. Search engine marketing, your company website, online catalogs, and social media accounts are examples of inbound marketing. With pull marketing, the customer is in complete control in terms of choosing to engage with you, and your task is to provide useful, relevant content. A question related to pull marketing is: “Who can I help?”

A majority of industrial companies (53%) use a combination of both push and pull marketing strategies, according to the recent IHS Engineering360 research report, “Trends in Industrial Marketing.” However, only a quarter of these marketers are satisfied with their push and pull mix. What’s the source of their dissatisfaction?

The path to a better push and pull mix
A number of factors could contribute to industrial marketers recognizing a need for better diversification between push and pull marketing. These include:

Too slow to shift to pull strategies. Traditional marketing methods are heavily weighted toward push strategies: cold calling, direct mail, and print ads, for example. On the other hand, pull marketing came of age with the digital era. Now the vast majority of engineers, technical, and industrial professionals turn first to digital channels to search for information, news, products, services, and suppliers. If you haven’t caught up to your customers’ behavior, you may not be getting the results you want.

It may be time to take a closer look not only at your push and pull diversification, but also your online and traditional marketing mix. Whether your tactics are push or pull, you should probably be devoting the majority of your marketing budget to digital channels.

Viewing a channel as valuable exclusively for push or pull. One mistake marketers might make is deciding that a channel is exclusively push or pull, and then using it only in that manner. The reality is that many channels can accommodate both push and pull tactics, and in fact the line between push and pull is often vague.

For example, writing a guest article for publication on an industry website is a pull tactic that can draw your audience in, but paying for an advertorial on a website is more of a push tactic. Posting to your social media accounts and earning shares and mentions are pull tactics, while paying for social media advertising is a push tactic.

Marketers should first choose which channels are best for helping connect with their target audience and to achieve their marketing objectives, then deploy both push and pull strategies on those channels for greater impact.

Not integrating push and pull efforts. You may use both push and pull marketing tactics, but are you weaving together your efforts into an integrated marketing strategy? No single tactic should stand in isolation. For example, you might advertise in an e-newsletter to drive prospects to a page on your website where they can register for a webinar or download a white paper. You may also have optimized this page to rank high for specific keyword search results. Or if you publish a searchable online product catalog on an industry website, you can display ads based on the user’s search and results. Take these concepts to a higher level and discover ways to integrate all of your push and pull strategies.

Two Types of Content That Can Anchor Your Content Strategy Reply

 Your target audience of engineering, industrial, and technical professionals is regularly searching for specifications, application notes, white papers, and other technical content relevant to their jobs. According to the IHS Engineering360 Industrial Buy Cycle Survey, 70% of buyers review four or more pieces of content for purchases over $10,000.

White papers and technical articles are near the top of your audience’s list in terms of popularity and usefulness—and these two types of content can serve as the anchor of your content strategy.

White papers and technical articles are similar, with only slight differences. Technical articles tend to be shorter and focused, but deeply technical. White papers are longer, more in-depth, may be written for multiple audiences, and may have multiple authors. Both deliver the same types of benefits, including:

• Positioning your company as a valuable and expert source of information to your target audiences
• Helping you gain a reputation as a thought leader in your market
• Generating leads and engagement opportunities for your marketing and sales teams
• Serving as the foundation of other content, such as such as webinars, blog posts, executive briefs, infographics, and more

The Key to Good Content
Technical in nature? Yes. Boring? No. There’s no reason that your white papers and technical articles can’t be interesting, even fascinating. To be that way, you need to focus on the needs and interests of your audience and tell a good story—one that has a clear objective, a strong beginning that states what’s to come, a well-reasoned and researched middle, and a powerful and succinct conclusion.

You can achieve these goals if you do the necessary work up front, before you begin drafting the copy. Follow these steps:

Define your purpose. Why are you writing this piece? The answer to this question helps clarify your purpose. All white papers and technical articles have at their core the purpose of educating their audience about a specific topic. In addition, you will likely also identify one of four other purposes:
Describe a product and its uses. For example, define and describe a diode laser and how it is used.
Explain a concept or idea. For example, explain the concept of emissivity as it applies to measuring infrared temperature.
Describe a process. For example, explain the process by which a gas moves through a flow meter.
Provide an opinion or perspective on an industry trend. For example, describing your company’s viewpoint on the impact of a new regulation or new technology on your industry.

Analyze your audience. We say “analyze” your audience rather than “identify” your audience because it’s not granular enough to say your audience is “engineers” or “potential customers.” A thorough audience analysis will drive your content decisions and help you decide what to put in and what to leave out, as well as help you write to the level of your audience . Ask these questions about your audience:
• What do they already know about the topic? What do they still need to know?
• Why is this information important to my audience?
• What objections or differing perspectives might they have on the topic that you need to address?
• What do I want my audience to do or think after reading this content?

Not Just Words
The strongest white papers and technical articles use visual aids to help enhance understanding. They can also provide key information for readers who scan (many do not read beginning to end, no matter how well written your piece is).

Use tables to summarize and group information. Photographs and drawings can show what an object looks like. Diagrams are useful to explain a process or how something works. Data can be represented in bar charts, pie charts, tables, and other graphing formats.

Create and Distribute
PDF is one of the best formats for creating the distribution version of your content, and the one that will optimally display your graphics and layout. PDFs can be viewed online, printed, or downloaded and saved to the user’s computer.

Once you have a beautiful white paper or article, you need to get it into the hands of your audience. Here are some strategies that might work for you:
• Publish papers and articles on your website
• Use email marketing to drive your audience to your website to access the content; alternatively, attach the paper or article to the email
• Promote them through your social media channels
• Highlight them using targeted display advertising on industrial websites
• Use them to pitch story ideas and attract media attention
• Distribute them at trade shows or other events
• Print and mail them to customers and prospects
• Submit them to other websites that publish technical content

Want to learn more?  Download “Technical Articles and White Papers: Making a Content Connection,” the newest white paper from IHS Engineering360 Media Solutions.  

Industrial Marketing Trends: What’s Up, What’s Down Reply

 If you’re not up to date on what your marketing peers are doing and the latest trends in industrial marketing, keep reading this post. For the complete story, download your complimentary copy of the white paper, “Trends in Industrial Marketing: How Manufacturers are Marketing Today.”

A recent IHS survey revealed a number of interesting insights about what’s trending up for industrial marketers—and what’s trending down.

Increased Competition is the New Number-One Challenge
Forty percent of survey respondents chose this statement as representative of one of their top three challenges: “Increased competition is making my marketing job harder than ever.”

There could be a number of reasons for intensifying competition. First, with the rise of digital media channels, engineers and other technical professionals have more discovery resources at their disposal than ever before. They are exposed to more suppliers and a more level playing field in their search for products, services and information.

Second, with more players in the game, the noise is increasing. It’s becoming more challenging for industrial marketers to differentiate their companies from others.

Content Marketing is Important, but Needs to Mature
The majority of industrial marketers are increasing their spending on content marketing, and 46% are using content marketing. However, 39% are just getting started and only 12% can show how content marketing contributes to sales.

To gain more maturity in content marketing, marketers should develop a strategy based on achieving specific, measurable objectives. A key component of the strategy is producing content for all stages of the industrial buy cycle, distributing content across multiple channels and tracking where and how customers access the content.

Marketers are Spending a Greater Percentage of Budget Online
Forty-two percent of industrial marketers stated that online marketing will receive a greater share of investment than in the past. On average, industrial marketers spend 41% of their budget online, and digital represents four of the top five marketing channels in 2015.

Why are industrial marketers spending a greater percentage of their overall budgets online? They understand that online and digital resources are where their customers turn first to find information to support their buy cycle. And industrial marketers who are focused on performance and ROI know that online marketing is easier to measure than traditional marketing channels.

Social Media is No Longer a Worry
Social media has become business as usual in the industrial sector, and marketers are becoming more comfortable using it. Only 13% of industrial marketers stated that incorporating social media into their marketing mix was one of their top three marketing challenges.

Exactly half of industrial marketers are using social media as a channel in 2015. Facebook and Twitter usage is slightly down, while LinkedIn remains the leading social media platform in the industrial sector. At this point, most industrial marketers have found out what works best in social media to support their overall marketing strategy, and are focusing their efforts on those channels and tactics.

Previously Popular Channels are Trending Down
Some mainstay marketing channels have experienced a slight decrease over the past year. Email marketing using in-house lists has declined in usage to 60% from 73%. Marketers may be devoting more resources to advertising in industry e-newsletters and other third party email providers to reach a broader, yet still targeted, audience.

Tradeshows have also declined in use, from 69% to 59%. They tend to be costly, and engineers and technical professionals are more reluctant to spend the money and take time away from the office to attend tradeshows. Search engine optimization and generating paid traffic from search engines have also declined this past year.

These are just a few of the latest marketing rends. To keep up with all the trends, and to find out what they mean and their impact on your marketing efforts, read the white paper, “Trends in Industrial Marketing.” A special section of the paper offers recommendations for industrial marketers.

Top Priorities and Challenges for Industrial Marketers Reply

 In the recent IHS Engineering360 Media Solutions research report, Trends in Industrial Marketing, we revealed the top priorities and challenges that industrial marketers are facing today. The priorities that matter to industrial marketers include customer acquisition and retention, brand awareness, and content production and distribution. The list of challenges includes increased competition, generating leads, and measuring success.

That’s a lot to manage for any marketing team. The Maven is here to help. We’ll look at each of these priorities and challenges and put them into context for you. Why are they important? And what can you do to best manage your priorities and conquer your challenges?

Priority: Customer Focus
Customers are the lifeblood of every business. Industrial marketers know this. Customer acquisition is the primary marketing goal for 43% of survey respondents, earning it the top spot six years running. In addition, focus on customer retention has grown every year for the past several years, with 15% stating it is their primary marketing goal in 2015. Moreover, 54% state that customer acquisition is used to measure marketing success.

To stay focused on customers, industrial marketers are investing in digital programs such as email marketing, e-newsletters, webinars, and catalog programs to get closer to customers and potential customers. They also are focusing on working with media partners who best understand the customer and can offer programs that produce significant levels of awareness and engagement.

Priority: Brand Awareness
Over the next five years, industrial marketers indicated their marketing teams will be placing more emphasis on brand awareness. Having a brand that is positively recognized in your market puts your company in a position to shorten the sales cycle and win more business.

Marketing programs that deliver a consistent and persistent presence – such as your website, online catalogs, and banner ads – can increase the visibility of your brand. Webinars and content marketing initiatives can help personalize and strengthen your brand.

Priority: Creating and Distributing Content
Another area of focus for marketing departments will be creating and distributing content. Engineers and other industrial professionals are constantly looking for relevant, educational content to help them do their jobs better, such as webinars, articles, how-tos, white papers, spec sheets, and more.

Fifty-one percent of industrial marketers increased spending on content creation in 2015. However, 39% are just getting started with content marketing, and only 12% can show how content marketing contributes to sales. Marketing teams should develop a content marketing plan and schedule, which will help them produce needed content and get it into the hands of customers and prospects using the digital channels they prefer.

Challenge: Increased Competition
For the first time, industrial marketers report that increased competition is their number-one challenge. The digital era and its multitude of channels has largely leveled the playing field for competitors. Engineers and technical professionals now have more resources than ever at their disposal to discover information and research purchases, making it harder for marketers to be highly visible and to differentiate their company, products, and services.

The solution is to diversity your marketing presence across the channels your customers prefer to use. Putting too much emphasis on one area, such as the company website, can leave you vulnerable to competitors who are increasing visibility and generating engagement opportunities across a variety of digital channels. Past research demonstrates the performance benefits of diversifying your marketing spend across multiple digital media channels versus relying on a single platform.

Challenge: Generating Qualified Leads for Sales
Thirty-five percent of industrial marketers report that generating enough qualified leads for sales is one of their top three marketing challenges. What’s more, demand generation is the second most important marketing goal for industrial marketers and a precursor to the top priority — customer acquisition.

The key to overcoming this challenge is to invest in marketing that generates valuable engagement opportunities for you. You can often measure the worth of a contact or inquiry in its timeliness. Engagement opportunities coming to you in real time, as they are generated, are more likely to convert to a sale than those weeks or even just days old.

In addition, marketers should have lead nurturing processes in place to help transition early-stage leads into qualified prospects ready for your sales team. For additional advice and best practices in this area, download the complimentary white paper, “Best Practices for Managing and Increasing Engagement Opportunities.”

Challenge: Measuring Return on Investment (ROI)
The top measurements for marketing successes are sales attributed to marketing campaigns and customer acquisition. Because the industrial buy cycle can be long, complex, and involve multiple decision makers, you will likely engage with customers along a number of marketing touchpoints before they make a buying decision.

For example, a customer may first see your banner ad, later visit your website, download a white paper, and eventually attend a webinar. It’s important to track all of these interactions along the buying journey in order to measure the effectiveness of individual marketing tactics and your program as a whole. This will also prevent the mistake of attributing a sale to the last touchpoint with a customer, because rarely is any one interaction, or even the most recent one, the sole contributor to marketing success.

Download the white paper “2015 Trends in Industrial Marketing” for an in-depth look at the goals, challenges, budgets, and plans of industrial marketers, along with recommendations on how you can strengthen your marketing efforts in the coming year.